Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your use of the yoya9 website and all services, features, content, and applications offered by yoya9 (collectively referred to as the "Platform"). By accessing, registering on, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using the Platform.

yoya9 reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Platform after any such changes constitutes your acceptance of the revised Terms. We encourage all users to review this page periodically to stay informed of any updates.

2. Eligibility and Age Restriction

To register and use yoya9, you must meet all of the following eligibility requirements. Failure to meet any of these conditions may result in immediate account suspension or permanent closure without refund of funds:

• You must be at least 21 years of age. This is a strict minimum — no exceptions apply.
• You must be a resident of or located in a jurisdiction where online gaming is not prohibited by applicable law.
• You must be registering a genuine account in your own legal name and must not be acting on behalf of another person.
• You must not be a self-excluded player or a player previously banned from yoya9 or any affiliated platform.

yoya9 performs age and identity verification checks on all accounts. If it is determined at any point that a player does not meet the eligibility criteria, yoya9 may void any winnings and close the account without notice.

3. Account Registration and Security

Each player is permitted to hold one (1) account only. Operating multiple accounts — including accounts held in the names of family members at the same address — is strictly prohibited and constitutes grounds for account suspension and forfeiture of funds. You are solely responsible for all activity that takes place under your account.

During registration, you must provide accurate and complete personal information. You are required to keep your login credentials strictly confidential. yoya9 is not liable for any loss arising from unauthorized access to your account due to your failure to maintain password security. If you suspect unauthorized access, contact our support team immediately at [email protected].

• You must notify yoya9 immediately if you discover or suspect any unauthorized use of your account or any other security breach.
• Account sharing with third parties is prohibited. You may not transfer, sell, or assign your yoya9 account to any other person.
• yoya9 reserves the right to request identity documents (KYC) at any time, including national ID, passport, or proof of address. Failure to provide requested documentation within the specified timeframe may result in account restriction.

4. Deposits and Withdrawals

yoya9 supports a range of trusted payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. All transactions are processed over SSL-encrypted connections to protect your financial data.

The following conditions apply to all deposit and withdrawal transactions on the Platform:

• Minimum deposit amounts apply and are specified on the deposit page. Deposits made below the minimum threshold will not be credited.
• Withdrawals may only be processed to the same payment method used for the original deposit, subject to payment provider limits.
• All active bonus wagering requirements must be met in full before a withdrawal request can be approved.
• yoya9 may require additional KYC verification before processing any withdrawal. This may include submission of a valid National ID, bank statement, or mobile money account confirmation.

yoya9 reserves the right to reverse or withhold any deposit or withdrawal that is suspected to be fraudulent, subject to anti-money laundering checks, or in breach of these Terms. Funds found to be the proceeds of fraud or abuse will be forfeited without recourse.

5. Bonuses and Promotional Offers

yoya9 periodically offers bonuses and promotions to new and existing players, including welcome bonuses, free spins, deposit match offers, and seasonal promotions tied to events like Eid, Durga Puja, or the BPL cricket season. All bonus offers are subject to the specific terms published alongside each promotion.

The following general conditions apply to all bonuses and promotions unless a specific promotion's terms state otherwise:

• Bonus funds are subject to wagering requirements before they can be withdrawn. The rollover requirement for each promotion will be clearly stated in the promotion details.
• Only one bonus may be active on an account at any given time unless explicitly stated otherwise by the promotion.
• Bonuses are non-transferable and cannot be exchanged for cash outside of the applicable wagering requirements.
• yoya9 reserves the right to cancel, amend, or withdraw any promotion at any time without prior notice if it determines that abuse or exploitation of the offer is taking place.

6. Responsible Gaming

yoya9 is committed to promoting responsible gaming and ensuring that the Platform remains a safe and enjoyable environment for all users. We recognize that gambling can become harmful for some individuals, and we provide a suite of tools to help players stay in control. These tools include deposit limits, session time limits, cooling-off periods, and self-exclusion options. Players experiencing difficulties are encouraged to visit our dedicated Responsible Gaming page for more information.

This Platform is strictly for players aged 21 and above. Any minor who accesses the Platform does so in breach of these Terms, and yoya9 will take immediate action to close any account found to be held by a person under the age of 21. If you believe a minor is accessing this Platform, please contact [email protected] immediately.

7. Prohibited Activities

The following activities are strictly prohibited on the Platform. Any player found engaging in these activities will face immediate account termination and forfeiture of all account balances and winnings, and may be reported to relevant authorities:

• Using automated tools, bots, scripts, or software to manipulate games, exploit vulnerabilities, or gain an unfair advantage.
• Attempting to launder money or using the Platform for any transaction linked to illegal activity.
• Colluding with other players or casino staff to manipulate game outcomes or exploit bonus offers.
• Opening multiple accounts or using false or stolen identity documents to register.
• Using chargebacks, payment reversals, or fraudulent transaction disputes to reclaim wagered funds.

yoya9 employs sophisticated fraud detection systems and cooperates with payment processors and law enforcement agencies to identify and act against prohibited activity. All suspicious transactions are logged and reviewed.

8. Intellectual Property

All content on the yoya9 Platform — including but not limited to text, graphics, logos, icons, audio, video, game interfaces, software, and data compilations — is the exclusive property of yoya9 or its licensed content providers and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit you to download, copy, modify, reverse-engineer, or create derivative works from any Platform content.

9. Limitation of Liability

To the maximum extent permitted by applicable law, yoya9 shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, service interruptions, or any errors in game outcomes. The Platform is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied.

yoya9 does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You are solely responsible for ensuring that your device and network are secure before accessing the Platform.

10. Privacy and Data Protection

Your privacy is important to us. yoya9 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy. We use industry-standard SSL encryption and secure data storage practices to protect your information at all times. We do not sell or rent your personal data to third parties.

11. Amendments to Terms

yoya9 reserves the right to revise, update, or replace any part of these Terms & Conditions at any time. When material changes are made, we will make reasonable efforts to notify registered users via the email address associated with their account or through a prominent notice on the Platform.

Your continued use of yoya9 after any amendments have been posted constitutes your acceptance of the revised Terms. The "Last updated" date at the top of this page reflects when the most recent changes were made. It is your responsibility to review these Terms regularly.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the Platform shall be subject to good-faith negotiation in the first instance. If a resolution cannot be reached through negotiation, the parties agree to submit to binding arbitration. yoya9 makes no representation that the Platform or its content is appropriate or available for use in all jurisdictions outside Bangladesh.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to reach out to our dedicated support team. We aim to respond to all queries within 24 hours (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Our team is available 24/7 to assist with account queries, payment issues, and any concerns related to responsible gaming.