Privacy Policy

Introduction

Welcome to yoya9, Bangladesh's trusted online gaming destination. This Privacy Policy explains in clear, formal terms how yoya9 (referred to as "we", "us", or "our") collects, processes, stores, and protects the personal information you provide when you access or use the yoya9 platform, including our website at https://yoya9.vip and all related services.

By accessing and using the yoya9 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of our services. This policy applies to all users located in Bangladesh and internationally who engage with our platform.

Information We Collect

yoya9 collects several categories of personal information to deliver a safe, compliant, and enjoyable gaming experience. The types of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and a government-issued identification document (such as a National ID or passport) for age and identity verification.
• Contact information: email address, mobile phone number, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and others across Bangladesh).
• Financial and payment information: transaction history, deposit and withdrawal records, and references to payment methods used, such as bKash, Nagad, Rocket, and Upay mobile banking services.
• Technical and device information: IP address, browser type and version, device type and operating system, session duration, and pages visited on the yoya9 platform.
• Gameplay and behavioral data: game history, betting patterns, session logs, bonus usage, and preferences across cricket betting, live casino, slots, and crash games.

Some information is collected automatically when you use our platform; other information is provided voluntarily by you during account registration or when completing identity verification procedures. We do not collect any personal data from children under the age of 21.

How We Use Your Information

yoya9 processes your personal information solely for legitimate purposes related to operating a responsible online gaming platform. Specifically, your data is used for the following purposes:

• Account management and identity verification: to create, maintain, and secure your yoya9 account, and to verify that you meet the minimum age requirement of 21 years.
• Payment processing and fraud prevention: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, and to detect and prevent unauthorized transactions.
• Service delivery and personalization: to provide and improve the gaming services you use, including cricket betting markets, live casino tables, slot games, and crash games, and to tailor offers to your preferences.
• Customer support and communications: to respond to your inquiries, process complaints, and send important account-related notifications, including security alerts and updates to this Privacy Policy.
• Regulatory compliance and responsible gaming: to comply with applicable laws and obligations, conduct responsible gaming checks, monitor for problem gambling indicators, and enforce our platform's terms and conditions.

Data Sharing and Disclosure

yoya9 does not sell or rent your personal information to third parties. We may share your data only in the following strictly limited circumstances:

• Service providers and partners: we engage trusted third-party vendors (such as payment processors, identity verification services, and IT infrastructure providers) who process data on our behalf and are bound by strict confidentiality agreements.
• Legal obligations: we may be required to disclose certain information to comply with applicable law, respond to lawful government requests, or protect the rights, property, or safety of yoya9, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction, subject to equivalent data protection commitments.

In all cases, yoya9 ensures that any third party receiving your data is contractually obligated to keep it confidential and to use it only for the purposes for which it was shared. We do not permit third parties to use your data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

yoya9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognize returning users, maintain session continuity, remember your preferences, and analyze how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse or delete cookies; however, doing so may affect certain features of the yoya9 platform and limit your ability to access specific services. By continuing to use our platform after acknowledging this policy, you consent to our use of cookies as described above.

Payment Data Security

yoya9 takes the security of your financial data extremely seriously. All transactions processed through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard are handled through encrypted, SSL-secured channels. We do not store your full payment credentials, card numbers, or mobile wallet PINs on our servers.

Our payment infrastructure is designed to meet industry standards for security. We regularly review and update our security protocols to guard against unauthorized access, data breaches, and financial fraud. If you suspect any unauthorized activity on your yoya9 account, please contact our support team immediately at [email protected].

Your Rights Regarding Your Personal Data

yoya9 respects your rights concerning your personal data. Subject to applicable law, you have the following rights:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request that we delete your personal data from our systems, subject to any legal or regulatory obligations requiring us to retain certain records.
• Right to restrict processing: you may ask us to limit the processing of your personal data in certain circumstances, for example if you contest the accuracy of the data.
• Right to withdraw consent: where we process your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with your account details and the specific request. We will respond to all verified requests within a reasonable timeframe in accordance with applicable obligations.

Data Retention

yoya9 retains your personal data for as long as your account remains active or as otherwise necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period varies depending on the category of data and the applicable legal or regulatory requirements.

When your personal data is no longer required for the purposes described in this policy, we will take reasonable steps to securely delete or anonymize it. Transaction and financial records may be retained for longer periods in line with anti-money laundering and financial reporting requirements.

Children's Privacy

The yoya9 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has accessed our platform or submitted personal information, please contact us immediately at [email protected] so we can take appropriate action, including removing the data and closing the account without delay.

Changes to This Privacy Policy

yoya9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable law, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how yoya9 protects your personal information. Your continued use of the yoya9 platform following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way yoya9 handles yourpersonal data, please do not hesitate to contact our dedicated support team. We are available to assist you at any time.

You may reach us by email at [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related inquiries within 2 business days.